Archives: Reviews

“Doug came out to look at a plumbing issue that we needed a second opinion on. He came out quickly and provided a thorough explanation of our problem. We were very pleased with the service.”

– Debbie G.

“We’ve worked with AC Pros a number of times over the past year and always have a great experience! Doug fixed an issue with our garbage disposal today. He was on time, fixed the issue quickly and always kind enough to answer all of my questions. I highly recommend AC Pros!”

– Alisa M.

“Technicians Ethan and Dom arrived on-time and were knowledgeable and detail oriented. They took as long as required to do the job correctly. Checking, double-checking and triple checking their readings. Last year I had a different problem and had a positive experience which is why I contacted them several weeks ago with the new problem. Just in time for the warmest day of summer. I would not hesitate to use them again if needed.”

– Andrew S.

“Doug and Ethan did an excellent job in repairing a outside pipe that was leaking. A/C Pros always does an excellent job weather it is HVAC or plumbing. We can always count on them to do the right thing–repairs or new install!”

– Mark V.

“Ethan and Doug did a great job repairing a leak in our exterior plumbing. They are both knowledgeable and professional. The repair they made is much better than what they took apart! It will be a lot easier should there be any future maintenance/repairs necessary.”

– Valerie V.

“Brian was very professional, knowledgeable, and friendly. He patiently walked me through everything he did and thoroughly explained the options. I will definitely use this company again.”

– Stephen T.

“Mike and Larry visited me for a free quote and consultation. I have a mess going on with my warranty on the current unit so these guys took their time to explain all my options as well as share valuable knowledge on what may be going on with my current system (not something the contractor who put in would own up to). Meeting with these guys from AC Pros gives me a plan moving forward and I’ll definitely give them a call when I’m ready for a new unit, and I’m excited that they offer 0% financing! Very courteous and professional group!”

– Kamal M.

“I have two houses that I lease in Austin. And previously I’ve had trouble finding reliable AC service. AC pros changed all of that. Their work was very professional, and the service prompt. You receive a detailed explanation of the work they did. I couldn’t be more happy.”

– Bob A.

“Mr.Ryan Birdsong came to my address on time, performed the maintenance and let me know the issues, and offered advices to the options to solve the issues. The company is well managed and professional”

– Hang L.

“Very detailed oriented technician, very knowledgeable on AC repairs, provided professional recommendation and offered an alternative. If you have any related AC issues, you need a technician like Mike Anderson, I’ll give him 10/10.”

– Deen S.

“Doug Peterson and Ethan installed two bathroom faucets and adjusted the kitchen faucet. They were prompt, careful, clean and neat. They did not leave any trash after the job was done. They informed me of the cost of the work before they proceeded to do the work. The workmanship was excellent and the work was completed in a reasonable amount of time. Doug has done all my plumbing work over several years and I trust him. I will continue to call on him to do all my plumbing work.”

– Patrick Y.

“Ethan and Doug performed an exceptional job, delivering both quality and efficiency. Throughout the entire process, they maintained a high level of hospitality and respect. I was impressed by the noticeable difference in my air conditioning system as soon as they completed their work. Without hesitation, I highly recommend their services to anyone in need of AC maintenance or repairs.”

– Brighton C.

“I received excellent response time and service from Katrina and Doug P. for our water heater maintenance and garbage disposal check. We greatly appreciate their service and advice and will call on AC Pros again.”

– Janelle H.

“Doug was courteous, professional, and informative; he provided candid feedback and made excellent recommendations to address my plumbing concerns.”

– Samuel H.

“This was the second time that Michael has provided service to us for different air conditioning issues. He is professional, courteous, knowledgeable, and prepared. If we have another such issue, I hope he will be sent to address it.”

– John W.

“Another terrific experience with AC Pros! The techs were friendly, knowledgeable, and efficient; the installation couldn’t have gone more smoothly. In his follow-up, Mark, once again, was the consummate professional, making the entire process a breeze!”

– Pat H.

“I am very happy with Doug, the plumber who repaired my toilet. He was professional and he explained the service and why it was needed.”

– Marla J.

“Noah and his team are the best in Austin! We have had the AC Pros out for repairs and for a total new system install. They are knowledgeable, they double-check their work with complimentary check-up visits, and are priced better than any local competitors. Our return technician, Michael is always fast, friendly and super helpful. I feel secure that our new system has a lot of years ahead of it, but I know who to call and I know who to recommend to friends and family. AC Pros!”

– Eric C.

“Ryan is a master technician and worked through many challenges to fix my unit. AC Pros is well run, with excellent communications and responsiveness. Thank you!”

– Karen S.

“Mark is very professional. He patiently helped me set up the programmable thermostat. He carefully checked out my system checking for software updates and appropriate pressures. I have confidence in his work.”

– Danny K.

“Very pleased overall with the work we have had with AC Pros. Recently, Ryan Birdsong was out to perform maintenance on our systems at home and he found a couple issues that needed to be addressed. He was very knowledgeable and provided more than just basic information about the issues he found. He was thorough in his work and highly professional.”

– Eric H.

“AC Pros is top notch in my book. From the very friendly scheduling lady, to the easy-to-talk to service tech. Ryan has been our tech for the last few appointments. His great attitude towards his job, as well as his patience explaining our problems/solutions, and answering my questions, leaves me feeling happy and confident in the jobs performed on our home A/C unit. Thank you AC Pros!”

– Craig C.

“Michael continues to provide courteous and prompt maintenance service covered through our plan, gives us heads up notice of his arrival and always puts on foot coverings as he enters our home. Michael gets right to business and then explains his findings, covering each of his checklist items and its status and performance level. When an item’s performance is below par, he explains its expected range; querying if we want to replace or push its performance a bit further, noting how that will affect our system performance should it fail down the road. Michael also keeps us abreast of upcoming technology changes with equipment, SEER, etc. and giving us a heads up in case there are major malfunctions in the future and what that might mean for our current system. We are very pleased with his work.”

– Patricia C.

“Mark was amazing from the sales process through installation, making sure we got the best system for our house and ensuring every step of the install process went smoothly, even checking in during his off hours. Dominic and Ty were consummate professionals. During a multi-day install, the house inside and out was left impeccable each evening. System has been in for two months, and we are shocked at what a huge difference the new system makes. Added bonus, we are seeing much lower costs on our hottest weeks! Thank you!”

– Tamara S.

“Doug and Ethan did a great job with the install of our new water heater. Our existing water heater was truly a relic original to the house and amazingly lasted 20+ years. Doug and Ethan were prompt in providing the quote and getting the install squared away.”

– Tom P.

Called AC Pros with an A/C issue had had it fixed the next day. Mark, the technician, explained the problem in detail before fixing the issue so there were no surprises. The problem was resolved and I have not had any further problems with the fix.

– John

Doug came out to check on what I thought was an issue with my water softener system and water pressure …it wasn’t the system but he found another one that needed repair. Doug taught me about how my system works and what to expect. Master plumbers are teachers too.

– Laura

Called in the morning and able to have a technician come out the same afternoon. Quickly diagnosed the issue and fixed it.

– Jessica

Noah and Ethan came out in the evening of the July 4th weekend to save us from sweltering holiday. Crystal clear communication, knowledgeable, friendly, couldn’t ask for more.

– Sean

Met with Doug today for an estimate to install my water softener system. He was very professional and even braced me for the price he was gonna give me. After my initial heart attack he explained the final price to me and went ahead and scheduled.

– Laura